Contact US


    Bulevardul 21 Decembrie 1989, 118,
    Localitatea Cluj-Napoca, Județul Cluj

    Monday – Friday: 08:00 – 15:00
    Saturday, Sunday: Closed



    Seller: SETU CVM SRL
    Nr.ord.Reg.Com.: J12/90/2015
    CUI/C.I.F.: RO33972757
    Headquarters: 21 Decembrie 1989,
    nr. 118/2 Cluj-Napoca, Cluj
    Tel/Fax: 0773729387
    E-mail: [email protected]
    Bank: Banca Transilvania
    Account IBAN: RO41BTRLRONCRT0328072901

    Email: [email protected]
    Phone: 0773729387 Monday – Friday 08-15


    Payment for orders is made by the following methods:

    • Refund system

    Payment is made to the courier upon receipt of the package.

    • Online payment by card

    For online payments we use the Plationline service.
    Accepted card types: Visa / Visa Electron, Mastercard / Maestro
    For bank card payments, the transaction will appear on the paying customer’s account statement as SWEETSKENDAMAS. Payment is made in conditions of maximum security, without charging any additional commission.

    • PayPal


    According to the legal provisions, on the invoice issued by online merchants it is necessary to appear the address from the bulletin or the client’s personal ID in case of natural persons, respectively the CUI in case of legal persons, so please provide us the correct address from the bulletin in the appropriate fields. when you place your order.


    Shipping cost

    14.99 lei by local courier in Romania

    Free by local courier in Romania for orders over 250 lei

    15€ by courier in Europe

    25$ by courier outside Europe.

    (calculated at the BNR exchange rate from the first day of the current month)

    The package will be shipped the same day if the order is placed from Monday to Friday until 14:00 or the next day for orders placed in the afternoon (if the data provided is correct).
    Orders placed over the weekend will be shipped on Monday.

    The shipping is made by the URGENT CARGUS express courier service in Romania and by DHL abroad.

    Access the courier company’s website

    External taxes

    When the goods are not transported domestically (within the country) or within a single customs union, such as the European Union, you are obliged to pay any duties and taxes that the local customs authority deems appropriate.
    To ensure that a DHL courier can deliver your goods as soon as possible after entering your country or customs union, DHL pays the customs authority on your behalf for any duties and taxes that are due for the goods.
    Only after all taxes and duties paid by DHL are collected from the recipient, the package can be delivered to you.
    What is paid, in any case, depends on the area from which the goods were delivered, the type of goods, the transaction value and the weight of the package.


    My paint is chipping, what do I do?

    While we are happy to replace any products that arrive damaged or defective, we cannot replace products that have been damaged due to play. Inspect your Kendama closely before you start to play it. If you think you received a defective product, please contact us right away so we can get the problem sorted out. Even though we design our Kendamas to be as durable as possible, damage is somewhat inevitable. Players can keep their damas looking fresh longer by playing more carefully and using softer hands. Certain tricks can also speed up the wear-process. Most seasoned players will agree that a broken-in/beat-up Kendama is their favorite Kendama. They aren’t meant to look pretty forever, so use them and love them!

    My string broke, what do I do?

    The string is the most likely part of the Kendama to wear out. Luckily, they are cheap and easy to replace. Every complete Kendama we sell comes with 1 extra standard string and bead so that you have a backup. We also sell packs of strings in a variety of colors. (link to strings) Check out our stringing tutorial video to teach you how to re-string your kendama. This is helpful too if you are a lefty and need to restring the kendama as soon as you get it.

    My cups are coming loose, what do I do?

    Traditional Kendama designs (like ours) allow for the Sarado (cups) to separate from the spike so that it can be re-strung. Over time, wood can expand and/or contract. If you restring your Kendama often, the repeated removal of the cups will inevitably loosen the fit. Oftentimes just firmly pressing the cups back down will fix the issue. If the cups become too loose, we have a trick for getting them to stay. Note: using super glue can permanently stick your cups to the spike, we advise against this.

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